Tools Lanka – Privacy Policy
Introduction
This Privacy Policy (hereinafter “Policy”) sets out how Tools Lanka (Private) Limited (hereinafter referred to as “Tools Lanka”, “We”, “Us”, “Our”) collects, uses, and protects information you provide while using our website and services (collectively “Tools Lanka Services”).
By accessing or using Tools Lanka Services, you accept this Privacy Policy. This Policy applies to all users of our website, including customers, suppliers, or other users, unless a separate agreement applies. We may update this Policy at any time by posting the revised version on our website.
Is Giving Your Information Essential?
You may browse our website without providing personal information. However, to place orders or use certain services, you may need to provide information such as your name, email, phone number, and address to facilitate service delivery.
What Information Do We Collect?
We may collect the following types of information:
- Name, address, email address, phone number, and order details.
- Device information, including IP address, browser type, and operating system.
- Usage information, such as pages visited, time spent, and products viewed.
- Anonymous data collected via cookies and other tracking technologies.
Use of Cookies
When you visit our website, we may use cookies, pixel tags, or other tracking technologies to:
- Improve your browsing experience.
- Personalize content and promotions.
- Measure the effectiveness of marketing campaigns.
- Enhance security and prevent fraud.
You can disable cookies via your browser settings, though some features of the website may not function properly if cookies are disabled.
How We Use Your Information
- To process orders and provide Tools Lanka Services
- To communicate with you regarding your orders, promotions, or updates.
- To improve our services, website functionality, and customer experience.
We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. We may disclose information if required by law or to prevent fraud, harm, or illegal activity
Payment Information
When you make a purchase, your payment is processed via third-party payment gateways. Tools Lanka does not store or process your credit/debit card information, and we are not responsible for information provided to payment gateways.
Marketing Communications
By using our website or purchasing products, you consent to receive promotional emails, updates, and notifications from Tools Lanka. You may opt out of marketing communications by following the instructions in the messages you receive.
Confidentiality and Legal Compliance
We ensure your personal information, including mobile number, email, and order details, is kept confidential unless disclosure is required by law or a third-party service provider necessary for order fulfillment.
Termination
Tools Lanka may terminate access to services or refuse service if we determine, at our discretion, that your conduct violates this Policy or is unacceptable.
Indemnity
You agree to indemnify and hold Tools Lanka harmless from any claims, damages, expenses, or losses arising from your use of our website or services.
Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Tools Lanka (Private) Limited
40/33/Z5, St. Joseph Street, Colombo 14, Sri Lanka
+94 77 312 3722